Delivery Expectation

Introduction: 
Thank you for choosing Eternity Headstones for your memorial needs. We understand the significance of your purchase, and we aim to provide a seamless delivery experience for you. This guide will walk you through the process of receiving and inspecting your headstone delivery, ensuring it arrives safely and promptly.

Step 1: Confirm Delivery Details: 
Ensure all delivery information is accurate, including the delivery date, time window, and shipping address. This ensures there are no delays or logistical issues.

Step 2: Notify the Funeral Home and Installation Company: 
If the headstone is being delivered to a cemetery, please notify the funeral home about the delivery date and time. Additionally, inform the headstone installation company of the expected delivery time so they can plan accordingly for installation.

Step 3: Prepare for Cemetery Delivery: 
Cemeteries may require special arrangements for large deliveries. Ensure that the delivery area is accessible to freight trucks and that no obstacles will hinder the delivery process. If needed, communicate any specific delivery instructions to the freight carrier and cemetery personnel.

Step 4: Be Present or Arrange for Representation: 
If possible, be present at the cemetery during the delivery. If you cannot be there, arrange for a representative who is familiar with the delivery details to receive the headstone on your behalf.

Step 5: Inspect Packaging and Labeling: 
Upon delivery, carefully inspect the packaging and labeling for any visible damage or discrepancies. Confirm that the correct headstone has arrived and note any concerns on the delivery receipt.

Step 6: Unloading and Handling: 
Since headstones are heavy and delicate, ensure the unloading process is done with care. Work with the delivery personnel or use appropriate equipment (like a forklift or pallet jack) to handle the headstone safely.

Step 7: Inspect the Headstone: 
Check the headstone thoroughly for any damage, such as cracks, chips, or engraving errors. Ensure the design, size, and engraving match your order.

Step 8: Document and Photograph: 
Take clear photos of the headstone and packaging from different angles, especially if there are any visible damages or discrepancies. These photos are important for filing claims if necessary.

Step 9: Inspect for Concealed Damage: 
Even if the external packaging seems fine, carefully inspect the headstone for any hidden damage, particularly around engraved areas or edges.

Step 10: Sign the Delivery Receipt: 
If everything is in order, sign the delivery receipt. If there are issues, note them on the receipt before signing. This ensures your concerns are addressed efficiently.

Step 11: Contact Eternity Headstones and the Freight Carrier: 
If any issues arise, promptly contact both Eternity Headstones and the freight carrier. Provide detailed information, including photos, to help resolve the issue quickly.

: By following these steps, you can ensure a smooth and successful delivery experience. Should you have any questions or concerns, our customer service team is here to assist you. Thank you for trusting Eternity Headstones.